{"id":2326,"date":"2025-03-13T06:29:17","date_gmt":"2025-03-13T06:29:17","guid":{"rendered":"https:\/\/videosagent.ai\/blog\/?p=2326"},"modified":"2025-03-13T06:29:18","modified_gmt":"2025-03-13T06:29:18","slug":"servicenows-latest-platform-release-adds-to-thousands-of-ai-agents-across-crm-hr-it","status":"publish","type":"post","link":"https:\/\/videosagent.ai\/blog\/servicenows-latest-platform-release-adds-to-thousands-of-ai-agents-across-crm-hr-it\/","title":{"rendered":"ServiceNow&#8217;s Latest Platform Release Adds To Thousands Of AI Agents Across CRM, HR, IT"},"content":{"rendered":"\n<p>ServiceNow&nbsp;(NYSE: NOW), the AI platform for business transformation, has announced the&nbsp;Yokohama platform release, unleashing new AI agents across CRM, HR, IT, and more, for faster, smarter workflows and maximum, end\u2011to\u2011end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as well as capabilities to build, onboard, and manage the entire AI agent lifecycle. Because data fuels <a href=\"https:\/\/www.aiunplugged.io\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a>, the company also announced expansion of its Knowledge Graph with advancements to its Common Service Data Model (CSDM) to break down barriers among data sources for more connected AI agents.<\/p>\n\n\n\n<p>According to Gartner\u00ae, \u201cBy 2028, 40% of CIOs will demand \u2018Guardian Agents\u2019 be available to autonomously track, oversee, or contain the results of AI agent actions,\u201d&nbsp;underscoring the growing need for a coordinated, enterprise\u2011wide approach to AI deployment and management. As businesses race to unlock the full potential of agentic AI, ServiceNow serves as the AI agent control tower for enterprises, with solutions that remove common roadblocks like data fragmentation, governance gaps, and real\u2011time performance challenges. Unlike other AI providers that operate in silos or require complex integrations, ServiceNow AI Agents are built on a single, enterprise\u2011wide platform, helping ensure seamless data connectivity with&nbsp;Workflow Data Fabric. By providing a single view of all workflows, AI, and automation needs, ServiceNow enables companies to seamlessly coordinate thousands of AI agents across CRM, IT, HR, finance, and more, enabling total enterprise\u2011wide visibility and control.<\/p>\n\n\n\n<p>&#8220;Agentic AI is the new frontier. Enterprise leaders are no longer just experimenting with AI agents; they&#8217;re demanding AI solutions that can help them achieve productivity at scale,&#8221; said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. &#8220;ServiceNow\u2019s industry\u2011leading agentic AI framework meets this need by delivering predictability and efficiency from the start. With the combination of agentic AI, data fabric, and workflow automation all on one platform, we\u2019re making it easier for organizations to embed connected AI where work happens and both measure and drive business outcomes faster, smarter, and at scale.&#8221;<\/p>\n\n\n\n<p><strong>ServiceNow AI Agents are now available to radically accelerate productivity at scale<\/strong><\/p>\n\n\n\n<p>Enterprise leaders are moving beyond experimentation, demanding AI solutions that drive real outcomes. ServiceNow&#8217;s AI capabilities generate insights that power AI agent reasoning, planning, learning, and orchestration, equipping businesses to more rapidly achieve impactful goals.<\/p>\n\n\n\n<p>New ServiceNow AI Agents&nbsp;are&nbsp;available&nbsp;today and ready to help businesses accelerate productivity, streamline operations, and drive real outcomes for enterprise\u2011wide use cases. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Security Operations (SecOps) expert AI agents\u00a0<\/strong>transform security operations by streamlining the entire incident lifecycle, eliminating repetitive tasks and empowering SecOps teams to focus on quickly stopping real threats.<\/li>\n\n\n\n<li><strong>Autonomous change management AI agents\u00a0<\/strong>act like a seasoned change manager, instantly generating custom implementation, test, and backout plans by analyzing impact, historical data, and similar changes\u2014ensuring seamless execution with minimal risk.<\/li>\n\n\n\n<li><strong>Proactive network test &amp; repair AI agents\u00a0<\/strong>operate as AI\u2011powered troubleshooters that automatically detect, diagnose, and resolve network issues before they impact performance.<\/li>\n<\/ul>\n\n\n\n<p><strong>Simplify AI agent management for a more streamlined lifecycle<\/strong><\/p>\n\n\n\n<p>ServiceNow AI Agent Orchestrator and&nbsp;AI Agent Studio&nbsp;are also now generally available with expanded capabilities to govern the complete AI agent lifecycle\u2014from building AI agents, to onboarding and monitoring their performance, to ensuring enterprises realize the value they need. This includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enhanced onboarding capabilities through AI Agent Studio\u00a0<\/strong>to streamline the setup process with guided instructions, making it easier than ever to design and configure new AI agents using natural language descriptions.<\/li>\n\n\n\n<li><strong>Expanded performance management capabilities within ServiceNow\u2019s overall agentic AI framework<\/strong>\u00a0include an analytics dashboard for visualizing AI agent usage, quality, and value. Agentic AI workflows are seamlessly tied to business KPIs so administrators can more easily track AI agent performance and ROI.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Connect, understand, and take action with data solution advancements<\/strong><\/p>\n\n\n\n<p>At the foundation of the ServiceNow Platform is&nbsp;Workflow Data Fabric,&nbsp;enabling AI\u2011powered workflows that integrate seamlessly with an organization\u2019s data, regardless of the system or source. Workflow Data Fabric enables businesses to gain deeper insights through AI\u2011driven contextualization and decision intelligence while automating manual work and creating process efficiencies.<\/p>\n\n\n\n<p>New in the Yokohama release, ServiceNow continues to expand its Knowledge Graph data capabilities with enhancements to its&nbsp;Common Service Data Model&nbsp;(CSDM). CSDM provides a standardized framework for managing IT and business services that accelerates quick, safe, and compliant technology deployments. By unifying hundreds of technology categories, systems, and processes under one clear model, CSDM empowers organizations to implement and scale technology with confidence. With this latest update, customers gain a unique advantage: the ability to orchestrate seamless hand\u2011offs between both AI and live agents, ensuring work flows effortlessly across teams. Built\u2011in governance and audit\u2011ready data provide transparency and trust, so businesses can continue at the pace of innovation while maintaining compliance.<\/p>\n\n\n\n<p><strong>What our customers and partners are saying:<\/strong><\/p>\n\n\n\n<p><strong>Cognizant<\/strong><\/p>\n\n\n\n<p>\u201cAt Cognizant, we are helping companies harness the next phase of AI with agentic AI workflows&nbsp;that could bring&nbsp;unparalleled efficiency,\u201d said Jason Wojahn, global head of Cognizant\u2019s ServiceNow Business Group. \u201cWe were the first to bring ServiceNow&#8217;s Workflow Data Fabric to market and are working to help our clients to&nbsp;seamlessly connect their data with AI. With the Yokohama release and the integration of AI agents onto the Now Platform, clients can now operate their agents&nbsp;virtually&nbsp;effortlessly with connected data, driving productivity and ROI across their entire business.\u201d<\/p>\n\n\n\n<p><strong>Sentara<\/strong><\/p>\n\n\n\n<p>\u201cAs one of the largest not\u2011for\u2011profit integrated health systems in the country,&nbsp;<strong>Sentara<\/strong>&nbsp;is dedicated to delivering exceptional patient care and innovative healthcare solutions,\u201d said Sentara ServiceNow Platform Team. \u201cSentara has already seen tremendous success with ServiceNow&#8217;s AI solutions, allowing operational teams to handle more requests with ease and is excited to explore how agentic AI can further improve efficiency and patient experience as Sentara continues to expand.\u201d<\/p>\n\n\n\n<p><strong>Availability<\/strong><\/p>\n\n\n\n<p>All features announced today are generally available and can be found in the&nbsp;ServiceNow Store.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2.jpg\" alt=\"\" class=\"wp-image-2327\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>ServiceNow&nbsp;(NYSE: NOW), the AI platform for business transformation, has announced the&nbsp;Yokohama platform release, unleashing new AI agents across CRM, HR, IT, and more, for faster, smarter workflows and maximum, end\u2011to\u2011end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2327,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-2326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai"],"aioseo_notices":[],"rttpg_featured_image_url":{"full":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2.jpg",900,600,false],"landscape":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2.jpg",900,600,false],"portraits":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2.jpg",900,600,false],"thumbnail":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2-150x150.jpg",150,150,true],"medium":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2-300x200.jpg",300,200,true],"large":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2.jpg",900,600,false],"1536x1536":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2.jpg",900,600,false],"2048x2048":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2.jpg",900,600,false],"post-thumbnail":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2-755x420.jpg",755,420,true],"graptor-sq-xs":["https:\/\/videosagent.ai\/blog\/wp-content\/uploads\/2025\/03\/Untitled-6-2-100x100.jpg",100,100,true]},"rttpg_author":{"display_name":"Sharad Agarwal","author_link":"https:\/\/videosagent.ai\/blog\/author\/sharad\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/videosagent.ai\/blog\/category\/ai\/\" rel=\"category tag\">AI<\/a>","rttpg_excerpt":"ServiceNow&nbsp;(NYSE: NOW), the AI platform for business transformation, has announced the&nbsp;Yokohama platform release, unleashing new AI agents across CRM, HR, IT, and more, for faster, smarter workflows and maximum, end\u2011to\u2011end business impact. These latest innovations include teams of preconfigured AI agents that deliver productivity and predictable outcomes from day one, on a single platform, as&hellip;","_links":{"self":[{"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/posts\/2326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/comments?post=2326"}],"version-history":[{"count":1,"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/posts\/2326\/revisions"}],"predecessor-version":[{"id":2328,"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/posts\/2326\/revisions\/2328"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/media\/2327"}],"wp:attachment":[{"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/media?parent=2326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/categories?post=2326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/videosagent.ai\/blog\/wp-json\/wp\/v2\/tags?post=2326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}